Assistant IT Manager-18001IKK
Job Category: Information Systems & Technology
Primary ********: OMN-Oman-Muscat-W Muscat
Brand: W Hotels
Position Type: Management
Schedule: Full-time
Re********?: No
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
JOB SUMMARY
As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
CANDIDATE PROFILE
Education and Experience
College degree or *****alent work experience. Possess 3-5 years experience in like position.
Previous experience in IR Global Field Services or Marriott Systems Support desirable.
System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.
Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices
Conducts periodic inventories of applications and hardware.
Ensures technology assets are secured.
Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
Provides exceptional customer service.
Is professional and responsive to inquiries from customers/vendors/peer group.
Provides timely, accurate, and detailed status reports as requested
Ensuring Client Technology Needs are Met
Assists in disaster recovery and business continuity as it relates to technology.
Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
Performs adds/moves/changes/deletions.
Supports end-use pager cellular phone issues.
Troubleshoots high-speed Internet access problems
Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC.
Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Performs routine desktop backup as scheduled or directed.
Provides end-user support to property staff, business center.
Assists with setup or reset of security passwords
Supports email and use of MI network
Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
Works as part of a team to execute a disaster recovery plan.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
https://marriott.taleo.net/careersec...001IKK&lang=en
Information Technology Manager-18001IKM
Job Category: Information Systems & Technology
Primary ********: OMN-Oman-Muscat-W Muscat
Brand: W Hotels
Position Type: Management
Schedule: Full-time
Re********?: No
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
JOB SUMMARY
As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.
CANDIDATE PROFILE
Education and Experience
BS/BA or *****alent work experience. Additionally, 2-4 years experience in like position.
Previous experience in IR Global Field Services or Marriott Systems Support desirable.
System-related professional certifications desired.
CORE WORK ACTIVITIES
Ensuring Client Technology Needs are Met
Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Monitors, ensures and manages the acquisition and maintenance of property based systems.
Analyzes information, identifies current and potential problems and proposes solutions.
Maintains, inspects and repairs equipment.
Inspects and ensures the maintenance of the equipment or the environment.
Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
Ensures solutions are consistent with the client's needs and brand specific IR environment.
Administers and maintains mail and email.
Maintains inventories and manages IT hardware/software.
Provides Internet support and maintenance (if applicable)
Provides cable management support.
Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
Consults on specific application issues or hardware/software problems.
Provides feedback to Lodging IR on application functional performance and system performance.
Managing Projects and Policies
Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Monitors processes and evaluates information according to SOP and LSOP requirements.
Enforces IR policies and standards protecting company hardware, software and other resources at the property.
Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
Maintaining Information Systems and Technology Goals
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
Ensures proper asset management.
Performs on-site monitoring of all projects.
Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
Demonstrating and Applying Information Resources Knowledge
Keeps up-to-date technically and applies new knowledge to your job.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Provides technical expertise and support.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Analyzes information and evaluates results to choose the ***t solution and solve problems.
Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
Manages vendors for property IT requirements functioning as escalation point for problem resolution.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
https://marriott.taleo.net/careersec...001IKM&lang=en
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